Frequently Asked Questions

Find answers to common questions about our products and services

How do I know which Dr. Pen model is right for me?

Choosing a model depends on your specific skin concerns. Our product comparison guide provides a detailed breakdown of needle types, speeds, and depth settings for each device.

Are the needle cartridges reusable?

No. For safety and hygiene reasons, all needle cartridges are single-use only and should be disposed of immediately after each treatment.

How often should I use my device?

We generally recommend waiting 4 to 6 weeks between sessions to allow the skin to fully regenerate, though this varies based on the needle depth used.

Are your products genuine?

Yes, all our devices come with a verification seal and a unique QR code that can be authenticated on the official manufacturer website.

Can I use the device on active acne?

We advise against using the device directly on active acne, inflammatory skin conditions, or open wounds to avoid spreading bacteria or causing irritation.

Do I need to apply numbing cream?

While not strictly necessary, many users prefer applying a topical numbing cream 20-30 minutes before the procedure to ensure maximum comfort.